Responsible for developing production employees to achieve individual, company, and client goals, while overseeing the work activities of assigned production employees; support the quality performance and sales skills of agents by providing accurate responses to questions with a sense of urgency during call processing

MINIMUM QUALIFICATIONS
Applicants for this job will be expected to meet the following minimum qualifications.
Education
Must meet minimum age requirement for project and/or location of project
High school diploma or GED required and be at least 18 years of age
Experience
Minimum 6 months experience in a call center environment required.
Other
Successfully complete West Corp Quality Certification Process
Score acceptably on job-related testing assessments (data entry, spelling, reading, reading comprehension, sales aptitude testing and cognitive ability testing).
Knowledge of computer keyboard and mouse
Type 15 words per minute
Bilingual in English and Spanish (skill may or may not be required dependent upon position that is open)

West Contact Services rewards its employees with competitive salaries and comprehensive benefits package. Please submit resume stating position(s) of interest along with salary requirements in confidence via fax or email as listed:

1-800-850-0500 or (001) 915-342-2180
Fax: (001) 915-587-8993
Email: BV2010JAL@gmail.com